Refund policy

Twin Threads – Store Policy

At Twin Threads, we are committed to delivering thoughtfully crafted outfits with exceptional quality and care. Each piece is carefully inspected and securely packaged to ensure it reaches you in perfect condition.

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1. Order Cancellation

All orders are final once placed and confirmed.

As each order is processed with attention to detail, cancellations are not permitted under any circumstances after payment is completed.

We kindly request you to review all details — including size, color, and shipping information — before confirming your purchase.

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2. Returns & Exchanges

At Twin Threads, we follow a strict No Return & No Exchange Policy.

Since our outfits are curated and handled with care, we do not accept returns for:

Personal preferences (color, fabric, or design)

Size-related concerns

Change of mind after purchase

Exception – Damaged or Incorrect Product

We only consider requests if the item delivered is:

Damaged, or

Incorrect (different from what was ordered)

To raise a valid request:

A clear unboxing video is mandatory (from sealed package opening to product inspection)

The Order ID must be visible or mentioned

The issue must be reported within 24 hours of delivery

Kindly share the details via our official support channels. Our team will review and assist you accordingly.

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3. Refunds

Refunds are not applicable once an order is successfully placed.

However, in rare cases where a claim is approved:

A replacement will be offered (preferred), or

A refund will be issued only if replacement is unavailable

Please Note:

Shipping charges are non-refundable

Payment gateway charges (if any) are non-refundable

Approved refunds will be processed within 7–10 business days

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4. Contact Us

For any assistance regarding your order, feel free to reach out:

Email: stitchedbytwinthreads@gmail.com